Voice, e-mail, chat, web, social media represent many ways to get in touch with businesses and brands. How can the changing landscape of customer contact technologies deliver a New Customer Experience?
Customer Experience Is More Important Than Advertising [Infographic] Only of customers trust advertising the most for service information, so can your good customer experience to help seal the deal with customers?
Customer experience is more than customer satisfaction. It is the sum of your customers' perceptions of their interactions with your company across all channels. Customer experience should be positive, memorable and unique for loyalty to grow.
How to create surveys to better understand the customer journey Mapping the customer journey more accurately using surveys In today’s highly competitive market, where product quality is not sufficient.
Class - supplem (but a keeper, strongly recommended): The Six Dimensions of Customer Experiences; factors that characterise those dimensions (inner circle) and the enablers for succeeding in those dimensions (outer circle).